Customer service

Something not working?

Describe the problem and we will help. Attach a photo or a short video if you can – it often lets us solve it straight away.

01 Fill in the form With the machine’s serial number and a short description.
02 We troubleshoot Our technician reviews your case within one working day.
03 We fix it By phone, video or a service visit – free of charge under warranty.

On the label at the back of the machine, or under Settings → About in the machine’s menu.

Photos or video · Choose files Up to 5 files, max 50 MB each. JPG, PNG, HEIC, MP4 or MOV.

Your details and files are only used to handle your case.